EN 
FR 1. INTRODUCTION
If you do not accept all the terms of this agreement, you may not access or use the website.
The website get-trency.com (hereinafter referred to as “the Website”) is owned by Lotus Peak Anruibo LTD (RCS number: 9972551-928-01-12-A) (hereinafter referred to as “the Company”) and hosted by Infomaniak Networks SA. (hereinafter referred to as “the Host”). The Host provides the online e-commerce platform that enables the sale of our products and services.
By accepting these general conditions, you declare that you are of legal age in your state or province of residence, or you consent to the use of the Website by a minor.
2. PURPOSE
The purpose of these General Terms and Conditions of Sale is to:
• Define the contractual relationship between Torn Agency Limited, a company with its registered office at RM 511, 5/F, MING SANG IND BLDG, 19-21 HING YIP STREET, KWUN TONG HONG KONG, and Lotus Peak Anruibo LTD (hereinafter referred to as “the Seller”) with its registered office at No. 70335, Street 7, F5, Gate 97, District 5, International Trade City, Yiwu, Zhejiang, 322000, China, and the buyer;
• Define the conditions applicable to any purchase made through the Website, whether the buyer is a professional or a consumer.
The Company reserves the right to modify these terms and conditions at any time. If applicable, the conditions in force at the time of the order will be those applicable to the buyer.
Once the sale is concluded, it is between the Seller and the buyer, excluding Torn Agency Limited, which only provides and manages the website.
By accessing and using the Website in any manner, including browsing, creating an account, or contributing content, you explicitly acknowledge and agree to be bound by these terms of use.
By accepting these terms, the buyer declares they are of legal age in their state of residence. The use of our products for illegal or unauthorized purposes is strictly prohibited.
3. FEATURES OF GOODS AND SERVICES OFFERED
The products and services offered are those listed in the catalog published on the Company’s Website and are provided by a duly identified Seller, who assumes full responsibility, excluding Torn Agency Limited.
These products are offered for sale subject to availability.
The photographs and colors of the products on the Website, provided by the Seller, cannot guarantee a perfect match with the actual product, particularly concerning colors.
4. PRICING
The main price displayed on the payment page includes VAT. However, in certain cases, VAT, other taxes, customs duties, and/or fees charged by your destination country will be borne by the buyer.
The Company reserves the right to modify its prices at any time, with the understanding that the price listed in the catalog on the day of the order will be the only price applicable to the buyer.
Should there be an error regarding VAT, it may be corrected in compliance with applicable regulations.
The listed prices do not include handling, transportation, or delivery fees, if applicable.
5. GEOGRAPHIC AREA
The Company reserves the right, without obligation, to limit the sale of its products or services to any person, geographic area, or jurisdiction or to limit the quantities sold.
6. ORDERS
It is the buyer’s responsibility to provide complete and accurate information and confirm the details of the items they wish to purchase.
The buyer is presumed to have full knowledge and understanding of the product details before submitting their order.
To place an order, the buyer must:
1. Fill out the identification form with the requested details.
2. Validate the order after verification.
3. Make the payment as provided.
4. Confirm the order and payment.
The Company reserves the right to refuse or limit orders at its sole discretion, especially in cases of suspected resales or dealer activity.
Once confirmed, the order constitutes acceptance of these terms of sale.
7. THIRD-PARTY LINKS
The Company may provide access to third-party payment tools or external content, which the buyer chooses to use at their own risk. The Company assumes no responsibility for these tools or third-party content.
8. ERRORS, INACCURACIES, AND OMISSIONS
The Company reserves the right to correct, update, or cancel orders if information, including prices or product descriptions, contains errors or inaccuracies.
9. WITHDRAWAL
Non-professional buyers benefit from a 60-day withdrawal period starting from receipt of their order. Return shipping costs are the responsibility of the buyer.
Please notify us of returns by email at contact@get-trency.com
10. PAYMENT METHODS
Payments are made via credit card (Visa, MasterCard, American Express, UnionPay), PayPal, online banking, Apple Pay, etc. Payment details are encrypted, and no financial information is stored.
11. SHIPPING AND DELIVERY
The Seller is responsible for shipping products, mainly from China. Delivery times range from 5 to 15 business days.
Once the product is handed to the carrier, the risk of loss or damage transfers to the buyer.
12. COMMENTS AND REVIEWS
The buyer agrees that any comments or reviews submitted can be edited, published or used by the Company, waiving any claims to intellectual property rights or compensation.
13. WARRANTY
For claims regarding your order, contact customer service promptly at contact@get-trency.com.
14. LIABILITY
The Seller assumes responsibility for the sale, and the Company, which only provides the platform, cannot be held liable for issues related to the Internet, third-party content, or disruptions.
15. PERSONAL DATA
Submission of personal data via the Website is governed by our Privacy Policy.
16. INTELLECTUAL PROPERTY
All content and data related to the products are provided by the Seller, and the compilation of content on the Website belongs exclusively to the Company.
17. DISPUTE RESOLUTION
Any disputes unresolved within 30 days will be submitted to the laws of Hong Kong and the exclusive jurisdiction of Hong Kong courts.
18. APPLICABLE LAW
These terms are governed by Hong Kong law, with additional consumer protections applicable to EU residents.
Translated from french