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Common queries answered

Frequently asked Questions

Delivery time varies based on location and the shipping method selected. Typically, orders are shipped within 2-3 business days and may take 8-12 business days to arrive worldwide.

We offer a 14-day return and exchange policy from the date of receipt. Items must be returned in their original condition with all packaging and tags.

To change your shipping address, please contact us as soon as possible. If the order has not yet been shipped, we can update the address. Otherwise, we can’t modify the address.

Once your order has shipped, you can track your order with your order number and ZIP code from our tracking page.

Our customer support is available via email or live chat. Specific opening hours and contact details are available on our website.

Contact our customer service immediately. If the order has not been shipped, we can correct the address. If the order has already been sent, we will attempt to work with the delivery service to resolve the issue.

We ship to many countries around the world. Please try to order selecting your country and you will be fixed.

Items ordered together may be sent in multiple packages for speed reasons. You will be notified of this during the shipment of your order.

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