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Customer Help

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Common purchase queries answered

Orders and Shipping

Orders are processed within 2-3 business days and shipping times vary between 8-12 business days depending on your location and the shipping method chosen. Please note that during peak seasons or due to unforeseen circumstances, processing and shipping times may be extended.

Creating an account is simple! Just follow these steps:

  1. Click on the “Create Account” or “Sign Up” link, located at the top right corner of our website.
  2. Fill out the required fields with your information such as your name, email address, and desired password.
  3. Optionally, you can also provide additional information to help personalize your shopping experience.
  4. Review our Terms of Service and Privacy Policy, then click on the “Create Account” or “Submit” button to complete the registration.
  5. You may receive a confirmation email to the address you provided. Click on the link in the email to verify your account and complete the sign-up process.
  1. Log in to your account on our website.
  2. Navigate to “My Account” or “Account Settings,” usually located at the top right corner of the page.
  3. Look for a section titled “Addresses” or “Shipping Addresses.”
  4. Click on the “Edit” or “Change” button next to the address you wish to update.
  5. Enter your new shipping address in the provided fields.
  6. Make sure to double-check the accuracy of the information, then click “Save” or “Update” to save the changes.

Now your shipping address has been updated for future orders. Please note that if you have a pending order, it may not be possible to change the shipping address. In such cases, contact our customer service team for assistance as soon as possible.

Tracking the status of your order is easy and can be done in a few steps:

  1. Go tothe page “Order Tracking” located in menu
  2. Paste your “Order Number” and your “Email or you can use the tracking number sent to you by email
  3. Click on “Track”
  4. Here, you’ll find the tracking number and a link to track your order with the respective shipping carrier.

Additionally, a tracking number along with tracking instructions will usually be sent to your email once your order has been shipped. If you’re having trouble tracking your order, or if you haven’t received a tracking number, feel free to contact our customer service for further assistance.

We prioritize the security and privacy of our customers. While we may retain your credit card information to facilitate easier transactions in the future, we adhere to stringent security protocols and encryption to ensure your data is kept safe. You have the option to save or remove your payment details under your account settings. Additionally, we comply with all industry standards and regulations regarding data protection. If you have any concerns about privacy or data security, please refer to our Privacy Policy or contact our customer service team.

Sales tax is charged based on applicable laws of the state or country to which the order is being shipped. The tax rate is determined by several factors including the type of item purchased and the shipping address. The exact amount of sales tax will be displayed during the checkout process, before you complete your order. If you are making a purchase for a tax-exempt organization or are an individual that qualifies for a tax exemption, please contact our customer service team with the necessary documentation and we’ll be happy to assist you.

We strive to offer our products to customers worldwide. However, there may be certain restrictions or additional shipping fees for deliveries to some regions. To check if we ship to your country, you can refer to our Shipping Policy page or use the “Country” drop-down menu at checkout. If your country is listed, we do ship to your location. If you have any further questions or concerns about international shipping, feel free to contact our customer service team for more information.

Typically, we aim to ship all items in a single order together in one package to reduce shipping costs and environmental impact. However, there may be instances where your order may be split into multiple packages. This can happen due to various reasons such as:

  1. Item Availability: If certain items are backordered or pre-ordered, they may be shipped separately as they become available.
  2. Warehouse Locations: If items are located in different warehouses, they may be shipped separately.
  3. Item Size or Weight: Large or heavy items may require separate packaging and shipping.

You will receive separate tracking numbers for each package sent, and you can track the status of each package using the tracking information provided in your account under “My Orders” or in the shipping confirmation email.

If you need to swap an item

Returns and Exchanges

We aim to ensure our customers are satisfied with their purchases. If you’re not happy with your order, we offer a flexible returns policy. Here’s a summary:

  1. Return Window: You can return eligible items within 30 days of receiving your order.
  2. Condition: Items must be unused, unworn, and in their original packaging with all tags and labels attached.
  3. Process: To initiate a return, log into your account, go to “My Orders,” find the order you wish to return, and follow the prompts to request a return. Alternatively, you can contact our customer service team for assistance.
  4. Refunds: Once we receive and inspect your return, we’ll process your refund to the original payment method. Please allow 5-10 business days for the refund to reflect in your account.
  5. Exchanges: If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
  6. Shipping Costs: Return shipping costs may be covered by us if the return is due to a defect or error on our part. Otherwise, return shipping costs are the responsibility of the customer.

Please note that some items may be exempt from this policy due to hygiene concerns or other reasons. Be sure to check our full Returns Policy on our website for more details or contact our customer service team if you have any questions.

We apologize for the inconvenience. If you received an incorrect item, please follow these steps to resolve the issue:

  1. Contact Customer Service: Reach out to our customer service team as soon as possible with your order number, and details about the incorrect item you received.

  2. Provide Evidence: It may be helpful to provide photos of the incorrect item along with any packaging or invoices that were included in the shipment.

  3. Return Instructions: Our customer service team will provide you with instructions on how to return the incorrect item. In most cases, we’ll cover the return shipping costs for incorrect items.

  4. Replacement or Refund: Once we receive the returned incorrect item, we’ll either send you the correct item or process a refund to your original payment method, based on your preference.

  5. Follow-Up: Our customer service team will follow up with you to ensure the issue has been resolved to your satisfaction.

Your satisfaction is our priority, and we’ll work to resolve this issue promptly.

We’re really sorry to hear that your order arrived damaged. We understand how disappointing this can be and are here to help resolve the issue. Here’s what you should do:

  1. Document the Damage:

    • Take clear photos of the damaged item(s) and the packaging.
    • If there are multiple damages, ensure to capture them all in the photos.
  2. Contact Customer Service:

    • Reach out to our customer service team as soon as possible.
    • Provide your order number, the photos, and a description of the damage.
  3. Return Authorization:

    • Our customer service will provide instructions on how to return the damaged item(s).
    • Usually, we will cover the cost of return shipping for damaged items.
  4. Replacement or Refund:

    • Once we receive and inspect the returned damaged item(s), we will either send you a replacement or issue a refund, based on your preference.
  5. Follow-Up:

    • Our customer service team will follow up to ensure the issue has been resolved to your satisfaction.

Your satisfaction is our priority, and we’ll work diligently to rectify the situation.

Upon authorizing a return, you’ll be provided with a return shipping address. This address may vary depending on the item and your location. It’s important to follow the instructions provided by our customer service team to ensure your return is processed accurately and promptly. If you have any questions or need further assistance regarding your return, don’t hesitate to contact our customer service team.

We’re here to assist you with any concerns or questions you may have. Here are several ways you can reach our customer support:

  1. Email: Send us an email with your inquiries, and we’ll respond within 1-2 business days.
  2. Phone: Call our customer support hotline during our business hours for immediate assistance.
  3. Live Chat: Use the Live Chat feature on our website to chat with a support representative in real-time.
  4. Contact Form: Fill out the contact form on our “Contact Us” page and we’ll get back to you as soon as possible.
  5. Social Media: Reach out to us on our social media channels for assistance.
  6. Help Center: Visit our Help Center or FAQ page for answers to common questions and self-service options.

We’re committed to providing excellent customer service and ensuring your satisfaction.

If you’ve entered an incorrect shipping address, it’s important to act quickly to correct the mistake:

  1. Contact Customer Service Immediately:

    • Reach out to our customer service team as soon as you realize the error.
    • Provide them with your order number and the correct shipping address.
  2. Check Order Status:

    • If your order hasn’t been shipped yet, we may be able to update the shipping address for you.
    • If your order has already been shipped, it may not be possible to redirect the package.
  3. Attempt Redirect Through Carrier:

    • In some cases, you might be able to contact the shipping carrier directly to request a redirect of your package to the correct address, though this service may incur an additional fee.
  4. Return and Reorder:

    • If the order cannot be redirected, you may need to wait for it to be returned to us and then place a new order with the correct shipping address.

We understand that mistakes happen, and we’ll do our best to assist you in resolving this issue.

The ability to change or cancel an order after it’s been submitted can vary, but here’s a general process on how it might be handled:

  1. Immediate Contact:

    • If you need to change or cancel an order, contact our customer service team immediately.
    • The sooner you inform us, the higher the likelihood that we can accommodate your request.
  2. Order Status Check:

    • If your order hasn’t been processed or shipped, we may be able to make changes or cancel it for you.
    • Once an order has been shipped, it may not be possible to cancel or change it.
  3. Return Process:

    • If your order has already been shipped, you may need to wait for it to arrive and then initiate a return following our returns policy.
  4. Refund or Exchange:

    • Upon receiving your returned order, we can process a refund or help you place a new order with the changes you desired.
  5. Reordering:

    • If you decide to place a new order, you can do so on our website or with the assistance of our customer service team.

We strive to provide a smooth shopping experience and will do our best to accommodate your requests wherever possible.

Certainly! If an item is sold out, we often offer the option to pre-order so you can secure the item before it’s back in stock. Here’s how you might go about it:

  1. Pre-Order Option:

    • On the product page of the sold-out item, look for a “Pre-Order” button instead of the usual “Add to Cart” button.
  2. Place Pre-Order:

    • Click on the “Pre-Order” button and proceed through the checkout process just like a regular order.
  3. Payment:

    • Your payment method will be charged at the time of placing the pre-order.
  4. Notification:

    • We will notify you via email once the item is back in stock and ready to be shipped.
  5. Shipping:

    • Your pre-ordered item will be shipped to you as soon as it becomes available.
  6. Order Tracking:

    • You can track the status of your pre-order through your account on our website or by contacting our customer service team.

Pre-ordering ensures that you’ll receive the item even when stock is limited, and it’s a great way to ensure you don’t miss out on products you love!

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On all orders !

Easy 14 days returns

14 days money back guarantee

International Warranty

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