Privacy Policy

PRIVACY POLICY

1. INTRODUCTION

This website is owned by Lotus Peak Anruibo LTD, a limited liability company solely invested by natural persons under Chinese law, with its registered office at No. 70335, Street 7, F5, Gate 97, District 5, International Trade City, Yiwu, Zhejiang, 322000, China, registered with the Chinese Commercial Registry under number 9972551-928-01-12-A.

When you visit this website, Torn Agency Limited collects certain information about your device, your interactions with the site, and details necessary to process your purchases. Additional information may be collected if you contact our customer service team.

The entity responsible for processing your personal data collected on our website is Infomaniak Network SA., which you can contact via the following email address: support@infomaniak.ch.

Infomaniak Network SA is committed to protecting personal data collected through your use of our website and will not disclose such data to any third party without informing you beforehand.

This Privacy Policy (hereinafter referred to as the “Privacy Policy”) is designed to help you understand what information we collect, why we collect it, and to explain how you can update, manage, export, and delete your information.

The purpose of this Privacy Policy is to inform you about our practices regarding the collection, use, and disclosure of your personal data collected when using our website, as well as the content and procedures for exercising your rights in this regard.

Torn Agency Limited ensures the protection of your personal data and privacy in accordance with applicable Hong Kong and European regulations.

Your explicit agreement to this Privacy Policy is required to process your orders and to ensure optimal navigation services tailored to your needs.

By navigating our website, you agree to read and accept this Privacy Policy.

2. DATA COLLECTED

Personal data may be collected and processed as part of your website navigation, orders placed, or interactions with our customer service. The data collected may include:

1) Identity-related data:

• Name and surname

• Postal address (billing and delivery address)

• Email address

• Telephone number

2) Payment details for orders:

• Credit card number

• Credit card expiration date

• Bank details

3) Data related to commercial relationships:

• Order number

• Purchase history

• Service inquiries or preferences related to products and services offered

4) Electronic identification data:

• IP address

• Other browsing information from your device

3. USE OF COOKIES

We use “cookies” and other unique identifiers to obtain information when your web browser or connection device accesses our website or other content provided on our behalf.

Cookies enhance your browsing experience by remembering your actions and preferences and provide insights into whether you are a first-time or returning visitor.

The cookies we use include: functional cookies, performance cookies, advertising cookies, and social media cookies.

Session cookies last until you close the browser, while persistent cookies remain until their expiration (usually between 30 minutes and 2 years).

You may control and manage cookies in your browser settings. Note that blocking cookies may affect site functionality.

For details on managing cookies, contact Infomaniak Network SA at support@infomaniak.ch.

4. PURPOSE OF DATA COLLECTION

Your personal data is collected with your explicit consent for:

1. Responding to inquiries and requests.

2. Processing and delivering your orders.

3. Managing payments securely and preventing fraud.

4. Improving website functionality and user experience.

5. Providing personalized offers, news, and updates (with your consent).

6. Technical support, after-sales service, and optimizing customer relations.

5. RECIPIENTS OF YOUR DATA

Your personal data may be shared with:

• Service providers: For delivery (e.g., DHL, UPS) and payment processing.

• Google Analytics: For site usage analytics (disable here).

Your data may also be shared if required by law or legal proceedings.

6. DATA RETENTION PERIOD

Your personal data is retained for the duration necessary to achieve the purposes outlined above and in compliance with applicable legal timeframes.

7. DATA PROCESSING AND TRANSFER

Your personal data will initially be processed in Ireland, then transferred to Canada or the United States for further processing. For GDPR compliance, consult Infomaniak’s GDPR whitepaper

8. CONFIDENTIALITY AND SECURITY

Shopify Inc. implements technical and organizational measures to secure your personal data, including SSL encryption for transactions.

9. YOUR RIGHTS

You have the right to access, rectify, delete, and object to the processing of your personal data. You can also request the portability of your data and limit processing where applicable.

To exercise these rights, contact us at: contact@get-trency.com.

10. APPLICABLE LAW AND DISPUTES

This Privacy Policy is governed by Hong Kong law. Disputes will be resolved by the competent Hong Kong courts, except for consumers in the EU, where jurisdiction lies in the consumer’s place of residence.

11. CHANGES TO THE PRIVACY POLICY

We reserve the right to update this Privacy Policy to reflect changes in practices, laws, or operational requirements.

12. CONTACT

For more information or questions regarding our Privacy Policy, please contact us at: contact@get-trency.com.